Course:
300-Hour TESOL Certificate
Admissions & Entry Policy
Course Delivery & Assessment Policy
Student Welfare & Support Policy
Refund, Cancellation & Transfer Policy
Academic Integrity & Plagiarism Policy
Complaints & Appeals Policy
Privacy & Data Protection Policy
Equal Opportunity & Non-Discrimination Policy
Code of Conduct / Student Behavior Policy
Certification Policy
Ethics Policy
Disability & Accessibility Provisions
Initial Assessment of English Language and Study Skills
Provision for Teaching English as a Second/Foreign Language (Non-Native English Speakers)
Purpose: Ensure students meet minimum qualifications and expectations.
Policy:
Students must be 18 years or older.
Students must demonstrate English proficiency at B2 level or higher (IELTS 6.0, TOEFL 72, or internal placement test).
Required documents: valid ID and proof of English proficiency.
Tellem ESL may decline admission if criteria are not met.
Admission decisions are made fairly and without discrimination.
Purpose: Ensure the TESOL course is delivered effectively and assessments are transparent.
Policy:
The course is 300 hours, 100% online, covering teaching methodology, lesson planning, classroom management, and creating a positive learning environment.
Course materials are provided through the Tellem ESL Learning Management System (LMS).
Assessments are completed via a portfolio of evidence, including lesson plans, teaching demonstrations, and reflections.
All portfolio components must be submitted at least one month before the course expiry date to allow sufficient time for feedback and revisions. This rule is strict and non-negotiable; no exceptions will be made.
Students must complete all portfolio components to receive certification.
AI-generated content is strictly prohibited in all assessments.
Tutors provide feedback within 5 business days of portfolio submission.
Purpose: Support student learning and wellbeing throughout the TESOL course.
Policy:
Learners are encouraged to contact Tellem ESL via email for support with course content, technical issues, or portfolio guidance.
Students may request reasonable accommodations for documented disabilities.
The course promotes an inclusive and respectful learning environment; harassment or discrimination is not tolerated.
Purpose: Define financial terms clearly for students.
Policy:
Once a student has purchased the course, no refunds are issued under any circumstances.
If Tellem ESL cancels the course, students will receive a full refund or the option to transfer to the next available course.
Course transfers are allowed at Tellem ESL’s discretion, subject to any applicable administrative fees.
Purpose: Ensure honesty in all assessments.
Policy:
Students must submit original work; plagiarism or cheating is not tolerated.
AI-generated content is strictly prohibited.
First violation: warning and opportunity to resubmit.
Second violation: course failure with no refund.
Purpose: Provide a clear process for addressing grievances.
Policy:
Complaints must be submitted in writing within 14 days of the incident.
Acknowledgment within 5 business days; resolution within 20 business days.
Appeals are handled by an independent panel not involved in the original decision.
Decisions are communicated in writing with rationale.
Purpose: Protect student personal information.
Policy:
All student data is stored securely and is only accessible to essential staff.
Data will not be shared with third parties except where legally required.
Students may request access to their records.
Certificates include authentication features; guidance for notarization/apostille is available on request.
Purpose: Ensure fairness and inclusivity.
Policy:
Tellem ESL provides equal opportunity to all students regardless of race, gender, religion, sexual orientation, age, or disability.
Students may request reasonable accommodations.
Discrimination or harassment may result in disciplinary action or removal from the course.
Purpose: Maintain a professional and respectful learning environment.
Policy:
Students must communicate respectfully with tutors and peers.
Harassment, hate speech, or disruptive behavior is not tolerated.
First warning issued; repeated violations may lead to suspension or removal without refund.
Purpose: Define how successful course completion is recognized.
Policy:
Students who complete all portfolio assessments successfully receive a 300-Hour TESOL Certificate.
Certificates are issued digitally; physical copies are mailed on request (additional cost).
Purpose: Establish high professional and ethical standards for all learners and staff involved in the TESOL program.
Policy:
All students and staff are expected to uphold the values of honesty, integrity, and respect.
Students must engage in fair and transparent learning practices, avoiding plagiarism, dishonesty, or misrepresentation of work.
Confidentiality of peer contributions, feedback, and assessment results must be maintained.
Students are expected to respect cultural and linguistic diversity in all interactions.
Tellem ESL staff commit to fair assessment, impartial decision-making, and professional support of all learners.
Any violation of ethical standards may result in disciplinary action, including course failure or removal without refund.
Purpose: Ensure equal access to learning opportunities for students with disabilities.
Policy:
Tellem ESL is committed to providing reasonable accommodations to students with documented disabilities.
Accommodations are available for the oral interview component of the initial English assessment. Examples include:
Allowing extra time during the interview.
Using assistive technology where appropriate.
Alternative communication methods (e.g., written responses if oral communication is impacted by a disability).
Students must submit a formal request with supporting documentation for accommodations.
Requests are reviewed on a case-by-case basis to balance accessibility with academic requirements.
The strict portfolio submission deadline (one month before course expiry) remains unchanged and applies equally to all learners.
Discrimination based on disability is strictly prohibited.
Purpose: Ensure that all learners admitted to the TESOL 300-hour program have the language and study skills required to succeed.
Policy:
The minimum entry requirement is B2 (Upper-Intermediate) on the CEFR scale. This ensures learners can manage academic reading, writing, listening, and speaking tasks in English.
Proof of proficiency can be demonstrated in one of the following ways:
Submission of a valid English proficiency certificate:
IELTS 6.0 or higher
TOEFL iBT 72 or higher
Equivalent international qualification at B2 level or above
Proof of citizenship from a native English-speaking country, confirmed via passport (e.g., UK, USA, Canada, Australia, New Zealand, Ireland, South Africa).
If neither of the above applies, the applicant must complete an oral interview with us to verify their English level.
The oral interview assesses:
Spoken fluency and clarity
Listening comprehension
Ability to respond appropriately to academic and professional prompts
Results are used to confirm student suitability. If a student does not meet the B2 standard, they may be offered guidance or alternative study options, such as enrolling in Tellem ESL’s live speaking classes to improve their proficiency before reapplying.
Purpose: Ensure inclusivity and academic support for non-native English speakers enrolled in the TESOL program.
Policy:
Tellem ESL welcomes applications from non-native English speakers who meet the minimum English proficiency requirements.
To support these learners, the institution provides:
Simplified course explanations where needed (glossaries of TESOL terminology).
Supplementary resources focused on academic writing, lesson planning vocabulary, and pronunciation.
Email-based support where students can request clarifications in plain English.
Guidance on adapting teaching methods to their own linguistic and cultural contexts.
Tutors are trained to provide constructive feedback that acknowledges language challenges while upholding academic standards.
The course emphasizes developing clear and professional communication skills in English, both written and spoken, which are essential for TESOL certification.
